1. About Us

Honey Badger Knives is operated by Lite Optec (Pty) Ltd.

References in these Terms and Conditions to “Honey Badger Knives”, “we”, “us” or “our” refer to Lite Optec (Pty) Ltd trading as Honey Badger Knives.

2. Eligibility to Purchase

As a responsible retail policy, Honey Badger Knives does not sell knives to persons under the age of 18.

By placing an order, you confirm that:

• You are at least 18 years of age.
• You have legal capacity to enter into a binding agreement.
• You are legally permitted to purchase, receive, possess and use the products ordered.
• All information supplied by you is accurate, complete and current.
• You are purchasing the products for lawful purposes.

We may request proof of age or identity before accepting, processing or dispatching an order. We may cancel an order where satisfactory proof is not provided or where we reasonably believe that the purchase may be unlawful, fraudulent or contrary to responsible retail practices.

You are responsible for ensuring that your purchase, possession, carriage, transport and use of any product complies with all laws and regulations applicable to you.

3. Definitions

In these Terms and Conditions:

Carrier means any courier, transport company or other service provider engaged by us to deliver products.

Consumer means a consumer as contemplated in the Consumer Protection Act, 68 of 2008.

Content means all text, images, graphics, photographs, videos, logos, product information, downloads, software and other material made available on the website.

Goods or Products means any products offered for sale through the website.

Order means an offer submitted by a customer to purchase one or more products through the website.

Personalised Product means any product engraved, customised, assembled, altered or otherwise prepared according to a customer's instructions or specifications.

Website means www.honeybadgerknives.co.za and all associated webpages operated by or on behalf of Honey Badger Knives.

You or Your means a visitor to the website or a person who places an order with us.

4. Use of Our Website

You may use this website only for lawful purposes and in accordance with these Terms and Conditions.

You may not:

• Use the website in a way that violates any applicable law or regulation.
• Attempt to gain unauthorised access to the website, its servers, systems or customer information.
• Introduce viruses, malicious code or other harmful technology.
• Interfere with the operation, security or availability of the website.
• Use automated systems to scrape, copy or extract website content without our written permission.
• Use false information, impersonate another person or place fraudulent orders.
• Use our products, website or content to support unlawful, abusive or harmful activities.

We may suspend or restrict access to the website where we reasonably believe these Terms and Conditions have been breached.

5. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on the website are accurate.

However:

• Colours may appear differently depending on the device, screen and display settings used.
• Natural and manufactured materials may display minor variations in colour, texture, finish or pattern.
• Product photographs may include props, accessories or packaging not included with the product unless expressly stated.
• Measurements and weights may be approximate.
• Packaging and minor product details may change without notice where the product's essential characteristics remain materially the same.

These reasonable variations do not automatically constitute defects. Nothing in this section limits your rights where goods materially differ from their description or have a genuine manufacturing defect.

6. Orders and Contract Formation

Products displayed on the website are invitations to make an offer and do not constitute a binding offer by us.

When you place an order, you submit an offer to purchase the selected products at the displayed price, subject to these Terms and Conditions.

You will have an opportunity to review your order and correct mistakes before submitting it. You are responsible for checking all order information before completing payment, including the product model, size, colour, quantity, delivery address and any engraving instructions.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted. A binding agreement is formed when we accept the order by beginning fulfilment, sending a dispatch confirmation or otherwise confirming acceptance.

We may decline or cancel an order before acceptance where:

• The product is unavailable.
• The displayed price or product information contains an obvious error.
• Payment is declined, reversed or cannot be verified.
• We cannot verify the purchaser's identity, age or delivery information.
• We reasonably suspect fraud, abuse, unlawful conduct or unauthorised resale.
• The order cannot lawfully or safely be fulfilled.

If payment has already been received for an order that we cancel, we will refund the amount paid using the original payment method.

7. Pricing and Payment

All prices are displayed in South African Rand and include VAT where applicable, unless expressly stated otherwise.

Delivery charges, engraving fees and any other applicable charges will be displayed before the order is submitted.

Payment must be made using one of the payment methods offered at checkout. Payment services may be provided by third-party payment processors and may be subject to their own terms and security procedures.

We do not store your full credit or debit card details on our website.

You confirm that you are authorised to use the payment method submitted with your order. We may delay or cancel an order if payment cannot be confirmed or is later reversed.

8. Availability and Pricing Errors

All products are subject to availability. Placing an item in your cart does not reserve it.

We make reasonable efforts to maintain accurate inventory and pricing information. However, errors may occasionally occur.

If a product is unavailable or incorrectly priced, we may contact you to offer:

• A suitable alternative.
• The opportunity to proceed at the correct price.
• A cancellation and refund.

We will not knowingly accept payment for goods that we do not intend to supply.

9. Personalised and Engraved Products

Before submitting an order for engraving or personalisation, you are responsible for carefully checking and confirming:

• The selected knife model.
• The selected handle colour, blade colour, finish or variation.
• The spelling and accuracy of all engraving text.
• Capitalisation, punctuation, dates, initials, symbols and spacing.
• The quantity of products ordered.

We will generally reproduce the engraving text exactly as submitted. We are not responsible for correcting spelling, grammar, punctuation, dates, names or other customer-supplied information unless we expressly agree to do so in writing.

Once engraving or personalisation has commenced, the order cannot ordinarily be amended or cancelled.

Personalised Products are generally not eligible for return, exchange or refund where:

• The customer selected the wrong knife model, colour, finish or product variation.
• The customer supplied incorrect engraving text or instructions.
• The customer changes their mind.
• The product is no longer wanted or is unsuitable for the intended recipient.
• The customer does not like the appearance of correctly completed engraving that matches the submitted instructions.
• The product cannot be resold because it has been personalised.

A return, correction, replacement or other appropriate remedy will be considered where:

• We engraved wording that materially differs from the engraving text submitted and confirmed with the order.
• The engraving was materially defective due to our workmanship.
• The wrong product was supplied.
• The underlying product has a genuine manufacturing defect.

Any concern relating to engraving must be reported promptly after delivery and before the product is used, sharpened, modified or damaged. Clear photographs and the order number may be required so that we can assess the matter.

Exceptional returns of correctly engraved products may be considered at our discretion on a case-by-case basis. Agreeing to an exceptional return in one instance does not create an obligation to accept similar returns in future.

10. Delivery

Standard orders are typically delivered within 3 to 7 working days. Personalised or engraved orders may require an additional 2 to 3 working days for processing prior to dispatch.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless we expressly agree otherwise in writing.

Delivery may be affected by circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, strikes, civil disruption, address errors, remote-area limitations and force majeure events.

You are responsible for providing a complete and accurate delivery address, contact number and any information reasonably required by the Carrier.

Additional delivery charges arising from an incorrect address, refused delivery, repeated failed delivery attempts or failure to collect a parcel may be charged to you.

Where a parcel appears damaged on delivery, you should record the damage with the Carrier where possible and contact us promptly with photographs of the parcel, packaging and product.

Knife deliveries must be received by a responsible adult. We or the Carrier may request identification or proof of age where reasonably necessary.

11. Risk and Ownership

Ownership of products passes to you only once we have received payment in full.

Risk passes to you once your order has been delivered to you or your authorised recipient.

If you nominate another person to receive or collect an order on your behalf, delivery or collection by that person will be treated as delivery or collection by you.

12. Returns, Refunds and Exchanges

Returns, exchanges and refunds are governed by our Returns and Refunds Policy, which forms part of these Terms and Conditions.

Products returned for a non-defect-related reason must ordinarily be unused, unsharpened, unmodified, undamaged and returned with their original packaging, accessories and proof of purchase.

Products showing signs of use, abuse, negligent handling, accidental damage, improper sharpening, unauthorised repair, disassembly or modification may not qualify for a refund, replacement or exchange unless the product has a genuine manufacturing defect covered by our Warranty Policy.

Engraved and personalised products are subject to the restrictions in section 9 and our Returns and Refunds Policy.

13. Defective Goods and Warranty Rights

Honey Badger products are backed by our 10-Year Manufacturer's Warranty against defects in materials and workmanship. Please refer to our Warranty Policy for full details.

A product may not qualify as defective merely because of reasonable wear and tear, cosmetic variation, improper use, negligent care, accidental damage or use contrary to supplied instructions.

Warranty coverage does not ordinarily apply to damage caused by:

• Misuse, abuse or use for an unintended purpose.
• Improper sharpening, grinding or blade modification.
• Disassembly or unauthorised repair.
• Exposure to corrosive substances, excessive moisture or inadequate maintenance.
• Normal wear and tear.
• Loss, theft or accidental damage.
• Failure to follow care, maintenance and safety instructions.

Where a product is alleged to be defective, we may request proof of purchase, photographs and return of the product for reasonable inspection.

Where a valid warranty claim is approved, we will repair or replace the product in accordance with our Warranty Policy.

14. Safe and Lawful Use

Knives are sharp tools and may cause serious injury if handled, carried, stored or used improperly.

By purchasing a product, you accept responsibility for:

• Using it only for lawful and appropriate purposes.
• Reading and following all care and safety information supplied with it.
• Keeping it securely stored and away from children and unauthorised persons.
• Using suitable protective equipment and safe handling practices.
• Complying with laws relating to possession, carriage, transport and use.

No product description, image or marketing material should be interpreted as encouraging unlawful, threatening, reckless or unsafe use.

Honey Badger Knives is not responsible for injury, loss or damage resulting from unlawful use, misuse, negligent handling, unauthorised modification or failure to follow reasonable safety practices.

15. Promotions and Discount Codes

Promotions, competitions, discount codes and special offers may be subject to additional terms displayed with the relevant offer.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.
• Only one discount code may be used per order.
• Discounts cannot be applied retrospectively.
• Promotions are valid only for the stated period and while stocks last.
• Excluded products, engraving fees, delivery charges or other restrictions may apply.
• We may cancel or refuse benefits obtained through fraud, manipulation, duplication or misuse.

Any promotion will be administered in accordance with applicable law.

16. Customer Accounts

You may be able to create a customer account to manage orders and information.

You are responsible for:

• Keeping your login details confidential.
• Providing accurate and current account information.
• Notifying us promptly of suspected unauthorised access.
• All activity conducted through your account unless caused by our failure to apply reasonable security measures.

We may suspend or close an account where it is used fraudulently, unlawfully or in breach of these Terms and Conditions.

17. Intellectual Property

All website content, including trademarks, logos, product names, photographs, graphics, videos, designs, text and software, is owned by or licensed to Honey Badger Knives and is protected by applicable intellectual property laws.

You may view and use the website for personal, lawful and non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, license, scrape or commercially exploit website content without our prior written permission.

Honey Badger Knives and related names, logos and branding may not be used without written authorisation.

18. Third-Party Services and Links

The website may include links to or integrations with third-party services, including payment processors, courier providers and social media platforms.

Third-party services operate under their own terms and privacy policies. We are not responsible for the content, availability or independent practices of third-party websites or services, except to the extent that applicable law provides otherwise.

19. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable South African data protection law.

By using the website or placing an order, you acknowledge that personal information may be processed where reasonably necessary to:

• Process payment and fulfil orders.
• Arrange delivery.
• Provide support and communicate with you.
• Prevent fraud and protect our systems.
• Comply with legal obligations.
• Send marketing communications where you have subscribed to receive them.

Please review our Privacy Policy for full information about how personal information is collected, used, stored, shared and protected.

20. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Subject to that qualification and to the extent permitted by law, Honey Badger Knives will not be liable for:

• Loss arising from unlawful, reckless, negligent or unintended use of a product.
• Damage caused by improper storage, care, maintenance, sharpening or modification.
• Indirect, incidental, special or consequential loss that was not reasonably foreseeable.
• Loss arising from third-party services or circumstances beyond our reasonable control.
• Business losses suffered by a person purchasing products for commercial or resale purposes, including loss of profit, revenue, opportunity or goodwill.

Any limitation of liability in these Terms and Conditions must be interpreted subject to the Consumer Protection Act and other applicable law.

21. Indemnity

To the extent permitted by law, you indemnify Honey Badger Knives against claims, losses or expenses arising directly from:

• Your unlawful use of the website or products.
• Your breach of these Terms and Conditions.
• Your infringement of another person's rights.
• False or unauthorised information supplied by you.
• Engraving content supplied by you that infringes intellectual property, privacy or other rights.

This indemnity does not apply to loss caused by our gross negligence, wilful misconduct or any matter for which liability may not lawfully be excluded.

22. Events Beyond Our Control

We will not be responsible for delay or failure to perform an obligation where this results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, industrial action, power or telecommunications failures, government restrictions, supply-chain disruption and courier interruption.

We will take reasonable steps to minimise the effect of such events and resume performance when reasonably possible.

23. Complaints and Dispute Resolution

If you have a complaint, please contact us first so that we can attempt to resolve the matter directly.

Please provide your order number, contact details, a clear description of the issue and any relevant photographs or supporting information.

We will consider complaints in good faith and respond within a reasonable period.

Nothing in these Terms and Conditions prevents a consumer from approaching the National Consumer Commission, a relevant consumer protection authority, an ombud with jurisdiction or a competent court where entitled to do so.

24. Applicable Law and Jurisdiction

These Terms and Conditions and all transactions concluded through the website are governed by the laws of the Republic of South Africa.

Subject to any consumer rights relating to jurisdiction, the parties submit to the jurisdiction of the South African courts.

25. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices or legal obligations.

The revised version will be published on this page together with the updated effective date.

The Terms and Conditions in force when an order is accepted will ordinarily govern that order, unless a change is required for regulatory or operational reasons or is expressly agreed with you.

26. General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure or delay by us to enforce a right does not constitute a waiver of that right.

You may not transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer our rights or obligations as part of a genuine business transfer, restructuring or sale, provided that your statutory rights are not reduced.

These Terms and Conditions, together with the policies expressly incorporated into them, constitute the agreement between you and us regarding use of the website and online purchases.

27. Contact Us

For questions regarding these Terms and Conditions, an order or a product, please contact: