Returns and Refunds Policy

1. Change of Mind Returns

We may accept a change of mind return within 30 days of delivery.

The product must:

• Be unused, unsharpened, unmodified and undamaged.
• Be returned in its original packaging with all accessories.
• Be in a condition suitable for resale.
• Be accompanied by proof of purchase.

Change of mind returns are not available for engraved or personalised products. Original delivery charges are not refundable.

2. Engraved and Personalised Products

We will happily resolve the issue if:

• The engraving differs materially from the instructions confirmed with the order.
• The engraving is materially defective due to our workmanship.
• The wrong product was supplied.
• The product has a genuine manufacturing defect.

3. Defective Products

If your Honey Badger product has a genuine manufacturing defect, please contact us so that we can inspect it and provide the appropriate repair, replacement or refund.

Damage caused by misuse, abuse, improper sharpening, lack of maintenance, accidental damage, modification, disassembly, normal wear and tear or using a knife for an unintended purpose, including as a pry bar, is not considered a manufacturing defect.

Honey Badger products are also backed by our 10-year manufacturer's warranty against defects in materials and workmanship.

4. Incorrect or Damaged Orders

If you receive the wrong product, an incomplete order or a product damaged during delivery, please contact us as soon as possible.

Please provide your order number and clear photographs of the product, packaging and any visible damage. Once assessed, we will arrange an appropriate replacement, collection or refund.

5. Return Process

To request a return, contact us through the website contact form or email sales@honeybadgerknives.co.za before sending the product back.

Please include:

• Your order number.
• The reason for the return.
• Clear photographs where the product is defective, damaged, incorrect or engraved incorrectly.

Once we have reviewed your request, we will provide return instructions.

After receiving the returned product, we will inspect it within three business days and confirm whether a repair, replacement or refund has been approved.

6. Refunds

Approved refunds will be processed back to the original payment method wherever possible.

Depending on your bank or payment provider, it may take up to 10 business days for the funds to reflect in your account after the refund has been processed.

Where only part of an order is returned, the refund will apply only to the approved returned product.

7. Return Shipping Costs

If we have made a mistake, your order arrived damaged or the product has a genuine manufacturing defect, we will cover the cost of the return.

For an approved change of mind return, the customer is responsible for the return shipping costs and for ensuring that the product is safely packaged.

8. Contact Us

To request a return or ask a question about this policy, please use our website contact form or contact: