1. Who We Are

Honey Badger Knives is responsible for determining how your personal information is collected and used.

If you have any questions about this Privacy Policy or your personal information, please contact us using the details provided at the end of this document.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Company name, where applicable.
• VAT number, where applicable.

Order Information

• Products purchased.
• Order history.
• Shipping preferences.
• Payment status.

We do not store or have access to your full credit or debit card details. Payments are securely processed through trusted third-party payment providers.

Technical Information

When you visit our website, we may automatically collect:

• IP address.
• Browser type.
• Device information.
• Operating system.
• Website usage information.
• Pages viewed.
• Referring websites.
• Cookies and similar technologies.

3. Why We Collect Your Information

We collect and process your personal information to:

• Process and fulfil your orders.
• Deliver products to you.
• Communicate with you about your purchases.
• Respond to enquiries.
• Provide customer support.
• Verify age where required.
• Prevent fraud and protect our business.
• Improve our website and services.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have provided consent or where permitted.

4. Legal Basis for Processing

In accordance with POPIA, we process personal information where it is necessary to:

• Perform a contract with you.
• Comply with legal obligations.
• Protect our legitimate business interests.
• Obtain your consent where required.
• Protect your legitimate interests or those of another person.

5. Marketing Communications

If you subscribe to our mailing list, we may send you information about:

• New products.
• Product launches.
• Promotions.
• Competitions.
• Educational content.
• Special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell, rent or disclose your personal information to third parties for their own marketing purposes.

6. Sharing Your Information

We only share your personal information where it is necessary to provide our products and services or where required.

This may include:

• Shopify and related eCommerce service providers.
• Payment service providers.
• Courier and delivery companies.
• Website hosting providers.
• Email marketing providers.
• Fraud prevention services.
• Professional advisers.
• Government or regulatory authorities where required.

Third-party service providers are expected to safeguard your personal information and only process it for authorised purposes.

7. International Transfers

Some of our service providers may process or store personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives protection consistent with POPIA.

8. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Measure the effectiveness of marketing campaigns.
• Enhance your browsing experience.

You can disable cookies through your browser settings. Please note that doing so may affect certain features and functionality of our website.

9. Website Analytics

We may use services such as:

• Google Analytics.
• Google Ads.
• Meta Pixel.

These services help us understand how visitors use our website, improve the customer experience and measure the effectiveness of our marketing activities. These providers may collect information through cookies and similar technologies.

10. Information Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss.
• Unauthorised access.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.

Our security measures may include:

• SSL encryption.
• Secure hosting.
• Password-protected systems.
• Restricted employee access.
• Regular software updates and security monitoring.

While we take reasonable steps to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Enforce agreements.

When personal information is no longer required, it is securely deleted, destroyed or anonymised.

12. Your Rights Under POPIA

Subject to applicable requirements, you may:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request details of third parties with whom your information has been shared, where applicable.
• Lodge a complaint with the Information Regulator.

Requests may be submitted using the contact details provided below.

13. Children's Privacy

Our products and website are intended for adults.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian where required.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites that you visit.

15. Personal Information Security Incidents

If a security incident compromises your personal information, we will investigate it promptly, take appropriate remedial action and provide any required notifications.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or regulatory obligations.

Any changes will be published on this page together with the revised "Last Updated" date.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

18. Information Regulator

If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa).